Troubleshooting Callout Connection issues

Log in to the environment (i.e., PROD, QA) to validate you are also experiencing an issue. 

If you are able to connect without issue:

• Is the user able to access any other websites aside from ARCOS?

• Is there a slow connection to other websites?

  • If the user can access other sites with a slow connection, the issue is internal.

  • If the user can access other sites without issue, there may be a local internet issue.  Gather as much information as possible.

• Have the user do a trace route and a ping test then send the results to ARCOS Support.

  • Trace Route:

    • Open Command Prompt

    • Type tracert SCHEMA.rostermonster.com (This is the web address that you use to log in) on the command line

    • Press the Enter key to run

  • Ping Test:

    • Open Command Prompt

    • Type ping SCHEMA.rostermonster.com (This is the web address that you use to log in) on the command line

    • Press the Enter key to run