Common issues for the Sign-On/Sign-Off Functionality

This KB article will cover 3 of the most common issues that are seen while working with the Sign-On/Sign-Off functionality in the Callout system.

Problem 1 - Sign-On Page has all boxes checked for one employee by default.

Cause - The employee with all the checked boxes has been added to the Sign-On Roster instead of (or in addition to) the Sign-Off Roster from the Roster Maint Page. 

Solution - Remove employee from the the Sign-On Roster and verify that the employee is on the Sign-Off Roster. 

Problem 2 - Check boxes are showing greyed out for users on Sign-On Page for different dates. 

Cause - The employee has been removed from the specific roster date(s) on the Sign-Off Roster. 

Solution - If Cascading is enabled on the resequencing settings, add the employee to the first missing date on the Sign-Off Roster and all check boxes will show as expected. If the Cascade option is not enabled, the employee will need to be added to the Sign-Off Roster for each roster date in question. 

Problem 3 - Sign-On Page is not showing boxes to be checked and shows an error message for roster configuration.

Cause - Either the Sign-On or Sign-Off Roster doesn't have the proper resequencing settings set in the system.

Solution - Review the Resequencing Options area of the Roster Admin page and verify both rosters have the same settings. All Roster settings between the Sign-On and Sign-Off lists need to be the same.