Call Result Explanations

Call Result	Definition
These results mean a call was successfully sent to the employee's Service Provider
Accepted	The employee has accepted the callout.
Answering Machine Intercept	The employee pressed 1 to respond to the callout, but ARCOS was already calling the next employee.
Declined	The employee has declined the callout.
Do Not Call Again	The employee has declined the callout and wishes not to be called again.
Employee Not Home	The employee is not home.
Qualified No- Call Again	The employee has declined but will be called again if everyone on the roster has been called and there are still positions remaining to be filled.
Answering Machine	The answering machine result in ARCOS is not based on whether the answering machine was reached but on how the call progressed. An answering machine result is record for any call 30 seconds or longer that does not have any digits received.
Telephone - Hang-Up with No Input	The employee hung up or the connection was lost less than 30 seconds into the call.
Unfit for Duty	The employee has responded that he is Unfit for Duty. He will not be called again for 5 hours.
Invalid Entry - Errored Out	This will be recorded anytime incorrect, invalid, or incomplete input is received. "Invalid entry, please try again." is played three times before ARCOS plays. "I'm sorry you're having problems..." and ends the call.
Paged	The employee has been paged.
Telephone - Hang-Up w/Digits Received	Some input has been received, but the employee has not accepted or declined the callout and has not errored out. If seen as a result for an inbound call the employee may have errored out on the call and heard the "Invalid Entry..." message play three times.
These results occur when a connection has not been established.
Pager- Busy	ARCOS has received a busy signal from a pager.
Pager - Incomplete Page	The connection with the pager ended before the paging string could be sent.
Telephone - Busy	The employee's telephone is busy.
Telephone - FAX or modem line	A fax or modem line has been reached.
Telephone - Ring, No Answer	The telephone rings, but no one picked up.
Telephone - Out of Service	The employee's telephone is out of service.
Telephone - Telco Error	This cause is used when a called party does not respond to a call establishment message with either an alerting or connect indication within the prescribed period of time allocated.
These are not actual call results but will appear in the Callout Detail Report if certain conditions are met.
Manual Pop-Up Expired	A manual pop-up expired for an employee that is working now but is available for a callout at a future time. The pop-up expires if the dispatcher does not respond to for the employee via pop-up within your company's allowed time. (Usually 10 minutes.)
No Result	An Inbound Call ended before the employee heard the callout information, or an operator navigated away from the Manual Response page before recording an Accept or Decline.
Job N/A - Employee Called Back in	An employee called inbound within a company-specified number of minutes of the employee's last outbound call for a callout that has been filled or stopped.
These are error messages returned by the Telephone Company. They indicate a temporary problem on the line.
Telephone - CPA Error	ARCOS has received an error signal from the telephone company. This is very rare.
Telephone - CPA Stop	ARCOS has received an error signal from the telephone company. This is very rare.
Telephone - Disconnected	The employee's telephone has been disconnected. This is very rare.
Telephone - Expiry Error	ARCOS has received an error signal from the telephone company. This is very rare.
Telephone - ISDN Error	ARCOS has received an error signal from the telephone company.
Telephone - Line Blocked	ARCOS has received an error signal from the telephone company. This is very rare.
Telephone - No Ring	ARCOS has received an error signal from the telephone company. This is very rare.
Telephone - Out of Service	ARCOS has received an error signal from the telephone company.
Telephone - Unknown CPA Error	ARCOS has received an error signal from the telephone company. This is very rare.