Troubleshooting Callout Mobile

User is unsure of login information:

• Is the user receiving an error message when they attempt to log in to the Mobile app?
  • Username or Password Issue 
    • Have they attempted to use the "Forgot Password" link?
    • If yes and that did not work, an internal administrator should be able to validate their username and/or reset their password/PIN.
  • Verify what the user is entering in the Company field. 
    • Provide the correct Company SCHEMA as needed.
  • Have they ever logged in to ARCOS before?
    • If no, recommend using the "First Time User" link.