Enable “Unlock Account” feature on the Employee – Administration Modify Page

Admins or users with Security access to Sys Admin > User Login Admin > Edit access can add the "Unlock Account" feature on the Employee – Modify page. This feature can be used to unlock a user/employee’s account without having to reset their password, and it will also reset the bad login attempts to zero.

Steps:

• Select Sys Admin > User Login Admin
• Check the box next to option “Allow "Unlock" account on Employee Modify and Password pages?” Under Login features.
• Select SAVE.
• Navigate to Employee > Modify and select any employee’s profile.
• The Unlock Account feature should now be listed under Reset VRU PIN and Web.
• The feature will be grayed out if the employee/user’s is NOT locked.