Platform Release Notes 21.18

New Platform Enhancements

Enhanced SMS Opt In Messaging in SIREN Mass Calling

What is changing:

ARCOS has enhanced SIREN Mass Calling for SMS Compliance purposes. While users need to opt in prior to receiving SMS messages, ARCOS has added features allowing administrators to confirm the user has enabled the SMS function.

A message has been added next to the Initiate Mass Call button, alerting the user that the selected DataSet contains SMS addresses and by Initiating, they are enabling SMS Messages from ARCOS. This SMS sent will include a Welcome message, which is now included in the condensed template and the user will need to reply “START” or “OK” to allow/opt-in or “STOP” to cancel/opt-out.

The "MassCall OutCome Results" report will display that an SMS message has been sent.

Who is involved:

All ARCOS SIREN Mass Calling customers will receive this update.

What you need to do:

No further action is necessary to implement this change.

Updated SMS Messaging During Callout

What is changing:

ARCOS has updated SMS messaging during a Callout. Users will receive a second message that they have “No Open Callouts” if the Callout has been filled and they are no longer needed before they respond to the initial Callout.

Who is involved:

All ARCOS Callout customers who have SMS enabled will receive this update.

What you need to do:

No further action is necessary to implement this change.

Enhanced Employee My Account Page

What is changing:

ARCOS has enhanced the My Account page available to employees allowing them to add new or update existing device information within the system.

Although the Call Order Sequence cannot edited, the associated numbers can.

NOTE: Only devices that are callout enabled, call sequence in the single digits, will be editable. Pagers that are callout enabled will be displayed, but not editable.

Who is involved:

This is a customer-specific enhancement.

What you need to do:

Please contact Support if interested in receiving this update.

Updated Employee Name Field

What is changing:

ARCOS has updated the name field within the Employee tab to include the prefix “Du” when adding or modifying employee details.

Who is involved:

All ARCOS customers will receive this update.

What you need to do:

No further action is necessary to implement this change.

New Callout Enhancements

Enhanced Callout Detail Report

What is changing:

ARCOS has enhanced the Callout Detail Report to include the new Use Event Dates button which is available just below the ARCOS Event section. When the user selects an Event from the list and clicks the Use Event Dates button, the Date Range is updated to reflect the Start and End date of the selected Event.

Users will receive a notification if the selected Event has no Start Date.

Who is involved:

All ARCOS Callout customers will receive this update.

What you need to do:

No further action is necessary to implement this change.

New Crew Manager Enhancements

Enhanced SMS Opt-In Messaging

What is changing:

ARCOS has enhanced the SMS messaging functionality while in Lodging mode within Crew Manager. An “SMS Notice” has been added in the EmailLodging setup dialog. The recipient must have an SMS-enabled device in the VERIFIED state.

Who is involved:

All ARCOS Crew Manager customers who have SMS enabled will receive this update.

What you need to do:

No further action is necessary to implement this change.

Enhanced to Include Warning For Duplicate Resources

What is changing:

ARCOS has enhanced Crew Manager to include a pop-up warning alerting the user when attempting to create a resource that already exists. The user must confirm to continue.

Who is involved:

All ARCOS Crew Manager customers that have Resources will receive this update.

What you need to do:

No further action is necessary to implement this change.

New SIREN & SIREN Mass Calling Enhancements

Updated SMS SIREN and SIREN Mass Calling Response Messages

What is changing:

ARCOS has modified the generic SMS message responses sent to users during a SIREN notification or SIREN Mass for clarification, which include:

• Acceptance Message when the user accepts receipt - “You have receipt of notification <ID>”.
• Confirmation Message when notification has been received by the user - “You have confirmed receipt of notification <ID>”.

Who is involved:

All ARCOS SIREN and SIREN Mass Calling customers who have SMS enabled will receive this update.

What you need to do:

No further action is necessary to implement this change.

New Resource Assist Enhancements

Enhanced SMS Opt-In Messaging

What is changing:

ARCOS has updated the SMS Messaging functionality within Resource Assist which includes:

• Added SMS information for each number in the SMS device selector.
• Added validation on the Save function to prevent the user from selecting a device that is not SMS enabled. 
• Added a warning if the selected device is not SMS VERIFIED.
• Added Re-VERIFY button.

Who is involved:

All ARCOS Resource Assist customers who have SMS enabled will receive this update.

What you need to do:

No further action is necessary to implement this change.

New API Enhancements

Create Events API Endpoint

What is changing:

ARCOS will be adding an Events Endpoint to support Incident Manager Event information available to customers who have EM Endpoint enabled, in a future release.

More information will be available upon release.