New Platform Enhancements
Added Support for Chromium Edge Browser Replacing Legacy IE 11
What is changing:
Starting January 1, 2022, ARCOS Apps and Services will no longer support Internet Explorer (IE 11). Users will be prompted when logging in on IE 11 to use the Microsoft Chromium-based Edge browser, which is now fully supported, or any of the other suggested browsers listed in the System Requirements section of our Online Help resource and listed below.
This means that after the January 1, 2022 date, customers will have a degraded experience using IE 11. While ARCOS will not block connections from IE 11, this browser will not be considered for future development of the platform, nor any bugs associated with its use it. Users will receive a warning of this change if they continue to log in using IE 11.
Who is involved:
All ARCOS customers will receive this update.
What you need to do:
ARCOS encourages customers to utilize any of the following browsers for use of the platform:
- Google Chrome
- Firefox
- Chromium Edge
- Safari (for Apple users)
New Callout Enhancements
Added SMS Delay Callout Attribute
What is changing:
ARCOS has added an SMS delay textbox to the Callout Create page when the Attribute is enabled, allowing the user to enter the delay amount in minutes.
The following rules will apply:
- If SMS Delay is enabled with Vertical, SMS1, and Phone1 will be contacted at the same time so the delay would apply when contacting the next person.
- If SMS Delay is enabled with SMS Only, the Callout would delay between employees, longer delay wins if employee delay is also in place.
- If SMS Delay is enabled with No Delay, No Delay will win and the SMS Delay will be ignored.
NOTE: Enabling SMS Delay will not guarantee that all notifications will not arrive at the same time.
Who is involved:
All ARCOS customers who have enabled SMS will receive this update. For more information on how to enable SMS, visit our Online Help Documentation SMS Enrollment page in the OSCAR portal.
What you need to do:
Contact ARCOS Support to enable this Attribute.
Added Phone Numbers to Survey Results
What is changing:
ARCOS has added a Show Active Phones option to the survey results screen. When enabled, phone numbers will be displayed for survey participants. The numbers are displayed in separate columns according to sequence number, in standard formatting and is followed by the device type abbreviation.
Users will need to toggle on to view, this option is hidden by default.
Who is involved:
All ARCOS customers using SIREN survey type Callouts will receive this update.
What you need to do:
No further action is necessary to implement this change.
New Resource Assist Enhancements
Integrated Resource Assist Events with Global Events
What is changing:
ARCOS has integrated all Events created in Resource Assist into Global, system-wide Events allowing for access within the platform. Active Resource Assist Events will be active Global Events and archived Resource Assist Events will be added to Global Archived Events.
A dropdown menu has been added to the Event Details page allowing users to select from the global Events listed. Once selected the associated dates are displayed.
Who is involved:
All ARCOS Resource Assist customers will receive this update.
What you need to do:
No further action is necessary to implement this change.
New API Enhancements
Created Crew Manager Sync Method to CM Endpoint
What is changing:
ARCOS has added 2 new ‘sync’ API methods to the Crew Manager endpoint (cm/sync) both of them similar to the existing ‘audit’ method.
Both methods will allow up to 365 days between startDate and endDate The 2 methods in the cm/sync endpoint include:
- For getting crew information.
- Example: rest/cm/sync/crews?crewAttr=1&resources=1& resourceAttr=1&changedSince=2020-07-28&memberAttr=1&startDate=2020-07-28&endDate =2021-07-28&schedules=1
- This method is the same as the CM/audit method. The differences are:
- An additional ‘schedules’ parameter. When set to 1, it should pull up schedule records for the members assigned to crews, the same way it is done in the cm/crews/ endpoint when the ‘schedules’ parameter is set to 1.
- This method is the same as the CM/audit method. The differences are:
- Example: rest/cm/sync/crews?crewAttr=1&resources=1& resourceAttr=1&changedSince=2020-07-28&memberAttr=1&startDate=2020-07-28&endDate =2021-07-28&schedules=1
- For getting resources and lodgings.
- Example: rest/cm/sync?action=lodgings&startDate =2020-07-28&endDate=2021-07-28&changedSince=2021-06-28
- The method’s mandatory ‘action’ parameter dictates what kind of information is requested (resources or lodgings).
- 4 parameters are available: startDate and endDate are mandatory; changedSince and userChangedOnly are optional.
- Example: rest/cm/sync?action=lodgings&startDate =2020-07-28&endDate=2021-07-28&changedSince=2021-06-28
NOTE: The schedules endpoint should be used to sync schedules.
Who is involved:
All ARCOS Crew Manager API customers will receive this update.
What you need to do:
No further action is necessary to implement this change.
Added POST Method to Shifts Endpoint
What is changing:
ARCOS has added the POST createShift method to the shifts API endpoint. Submit the following information:
shift:
name (Required)
signature (Not provided, remains auto generated by ARCOS on shift creation.)
shiftDays: (Required)
dayOfWeek (Required)
startTime (Required)
endTime (Required)
startsOnPreviousDay (Optional, default to false)
endsOnNextDay (Optional, default to false)
referAsList: (Optional)
referAs (Optional)
locationId (Optional)
Call Example:
Who is involved:
All ARCOS API customers with the /shifts endpoint will receive this update.
What you need to do:
No further action is necessary to implement this change.
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