The ShiftPref roster preference affects the call order of employees when a callout is created for a list with it enabled. When a callout is created for a list with Shift Pref enabled, ARCOS will sort employees, for the callout, by the closest shift start time to the start time of the callout within the same calendar day (midnight to midnight). If multiple employees have the same shift time, the tied employees sort in their roster order.
If the start of an employee's shift is masked by an exception—like Vacation—and it does not mask the whole shift, the start time of the employee's shift is based on when the shift will come into affect. For example, if an employee's shift is 07:00-16:00 and a Vacation record is schedule for the employee for 00:00-10:00, ARCOS will use 10:00 as the start time of the shift.
If an employee does not have a shift record within the selected calendar day, their shift is fully masked, or they are already working a shift, then the employee will be sorted at the bottom of the list in roster order.
Note: Employees are only displayed in next shift order on the Manual Bypass Page and the Roster View Page. When viewing the Roster View Page for a list with the ShiftPref enabled, ARCOS uses the current time as the work start time and sort employees based on their next shift record.
Note: If a Closest-to-Trouble callout is created for a list with ShiftPref enabled, employees are called in Closest-to-Trouble order and the roster preference is ignored.
Callout Example
For the example below the selected work start time is 11:00.
Roster Order
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Callout Order
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Employee |
Schedule Details |
Employee |
Schedule Details |
|
John Miller |
Day off |
Bob Smith |
Shift 12:00-21:00 |
|
Bob Smith |
Shift 12:00-21:00 |
George Barnes |
Shift 12:00-21:00 |
|
Matt Jones |
PTO 00:00-16:00 Shift 12:00-21:00 |
Matt Jones |
PTO 00:00-16:00 Shift 12:00-21:00 |
|
George Barnes |
Shift 12:00-21:00 |
Doug Johnson |
Shift 16:00-01:00 |
|
Frank White |
Shift 09:00-17:00 |
John Miller |
Day off |
|
Doug Johnson |
Shift 16:00-01:00 |
Frank White |
Shift 09:00-17:00 |
|
Kevin Green |
Shift 12:00-21:00 Sick 00:00-00:00 |
Kevin Green |
Shift 12:00-21:00 Sick 00:00-00:00 |
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Bob and George are first to be called in roster order because they both have the same shift start time, which happens to be the closest shift to the work start time of the callout.
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Because Matt is on PTO until 16:00, his shift start time is 16:00—same as Doug's shift. Because Matt and Doug have the same shift start time they are also sorted by roster order.
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John, Frank, and Kevin are sorted at the bottom of the list in roster order. John is in the bottom group because he does not have a shift record for today. Frank is in the bottom group because he is already working his scheduled shift at the start time of the callout. Kevin is in the bottom group because he has a Sick record masking his entire shift making ARCOS see Kevin as not working a shift today.
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