Roster Devices allows Standby Devices to be managed per a roster basis via roster preference. The Roster Devices roster preference is available under the Callout Options section.
To Set the RosterDev Preference
-
Click the Roster List Ordering button on the List Mnt tab.
-
Click the Admin link next to the roster, that Roster Devices will be enabled for.
-
Enter the number of employees and the number of devices Standby Devices that will be used for the roster. The Roster Standby Devices table will appear.
-
Use the following format x-y. Where x is the number of employees and y is the number of devices.
-
For example: If the value is 3-1, then 3 employees, each will have 1 Standby Device.
-
-
Note: The maximum number of employees who can have a standby device is 6 and the maximum number of devices is 3.
Note: If there is not a value in the RosterDev textbox then the Roster Standby Devices table will not appear.
Note: On the Manual Bypass page there is a section titled Standby Devices, clicking the "+" will expand the field to display the Standby Devices for the sub-callout.
Callout Examples
-
Example 1: RosterDev set to 3-1
-
The table below lists the employees in their roster order and their number of devices.
-
Employee Name |
#Devices |
Data Loader |
2 |
Mitch Chapman |
2 |
McLeod Support |
2 |
Employee Name |
Device Order |
Data Loader |
S1-1 |
Data Loader |
1 |
Data Loader |
2 |
Mitch Chapman |
S2-1 |
Mitch Chapman |
1 |
Mitch Chapman |
2 |
McLeod Support |
S3-1 |
McLeod Support |
1 |
McLeod Support |
2 |
Note: Standby Devices will display with a Sub-Attempt of Sx-y. Where S represents Standby, x represents employee number, and y represents Standby Device number.
-
Example 2: RosterDev set to 2-2
-
The table below lists the employees in their roster order and their number of devices.
-
Employee Name |
#Devices |
Data Loader |
2 |
Mitch Chapman |
2 |
McLeod Support |
2 |
Employee Name |
Device Order |
Data Loader |
S1-1 |
Data Loader |
S1-2 |
Data Loader |
1 |
Data Loader |
2 |
Mitch Chapman |
S2-1 |
Mitch Chapman |
S2-2 |
Mitch Chapman |
1 |
Mitch Chapman |
2 |
McLeod Support |
1 |
McLeod Support |
2 |
Note: Standby Devices will display with a Sub-Attempt of Sx-y. Where S represents Standby, x represents employee number, and y represents Standby Device number.
Note: If an employee falls into the number of employees with a standby device and is manually bypassed in a callout, the standby devices that would be assigned for the employee will also receive the Manually Bypassed result.
Comments
0 comments
Please sign in to leave a comment.