Callout Detail Report Failed Calls Table

The Failed Calls (Retried Above) table provides a list of calls that did not reach the employee due to some type of error or failure, such as a phone out of service.

Field	Explanation
CO ID	Sub-callout ID.
Class/WG Name (not labeled)	The name of the class/workgroup that is associated with the sub-callout.
Att	Number of the attempt of the callout. (Corresponds to the gray and yellow header rows in the Callout Results table.)
Seq	Sequence within the attempt. Each roster within an attempt has its own sequence number. (Corresponds to the gray and yellow header rows in the Callout Results table.)
Ord	Order in which the employees were called.
Call Start	Time and date of the start of the failed call.
Call End	Time and date of the end of the failed call.
Name	Name of the employee being called.
Phone Number	The phone number that ARCOS dialed.
Result	The result of the failed call.
Reason	The reason for the failure.
Detail	If an actual call was made, the detail link takes you to the Individual Call Detail page that contains information and a recording of the call to the employee. (Not all companies have this option.)

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.