Callout Detail Report Callout Results Table

The Callout Detail Report Callout Results table shows the results of each call in the callout. The table is color coded; employees who have a status of Accepted display in a green row, employees who have a status of Declined display in a pink row, and all other statuses display in a white row, with the result highlighted in yellow. If the employee has an individual override, the employee name is highlighted in purple.

The CO ID header row contains the CO ID (sub-callout ID), the name of the Class or Workgroup, the Level 4 location, current attempt, number of positions filled, and the status of the sub-callout.

Field	Explanation
CSC (Combine Sub-callouts)	Check to combine the sub-callouts. If unchecked, the sub-callouts display separately in the table, with the attempt information separating them.
SOSR (Split Out System Results)	Check to display all results that are system results in a separate table.
HIR (Hide Ignored Results)	Check to hide the ignored results.
Sort	A dropdown list that allows you to sort the results by Call Order, Attempt Date, Result, Employee, Primary Class, OpCenter, or Source. Note: When Call Order is used, the CO ID column does not display, even if there are multiple sub-callouts since all of the results for each sub-callout are already grouped together.
CO ID	Sub-callout ID. This column only displays if there are multiple sub-callouts in the report.
Att	Number of the attempt of the callout. (Corresponds to the gray and yellow header rows in the Callout Results table.)
Seq	Sequence within the attempt. Each roster within an attempt has its own sequence number. (Corresponds to the gray and yellow header rows in the Callout Results table.)
Ord	Order in which the employees were called. Note: Data marked with an asterisk (*) is an add-on result outside original call rows. This includes inbound responses, corrected responses, manual responses, and qualified no callbacks.
Sub	The sub-attempt number, which is the device number for an individual employee. The sub-attempt is marked with an "e" if it is the e-mail device.
Attempt Date *	Date and time when the call was placed to the employee. *If you mouse over the date, it shows the actual call start time, end time, and result recorded time.
Name	Name of the employee. The name will be highlighted in purple if the employee is on a schedule exception. You can mouse over the exception to determine if it is a Schedule Override or a Contact Override.
Class	Primary class or workgroup for which the employee was called.
P	Checked on a primary class sub-callout when the employee's primary class matches the sub-callout class. (Not all customers have this option.)
OpCenter	The Level 4 location of the employee. Note: The name of this field is tailored for each company - could be Office or Headquarters instead of OpCenter, for example.
Phone Number	The phone number that ARCOS dialed.
Result	The result of the call.
Reason	The reason, if entered on the Manual Bypass Results screen, from a Corrected Response, or from the System in the case of most "No Result" or "ISDN Error" call results.
Source	The source of the result.
Detail	If an actual call was made, the detail link takes you to the Individual Call Detail page that contains information and a recording of the call to the employee, if applicable for your site.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.