Callout Detail Report Manual Bypass Results Table

If employees are manually bypassed when a callout is created on the Callout Edit page, they are held in the Manual Bypass Results (Not Yet Recorded) table until ARCOS encounters their name during the callout, or until the callout is in done status or stopped.

Field	Explanation
CO ID	Sub-callout ID.
Class/WG Name (not labeled)	The name of the class/workgroup that is associated with the sub-callout.
Att	Number of the attempt of the callout. (Corresponds to the gray and yellow header rows in the Callout Results table.)
Seq	Sequence within the attempt. Each roster within an attempt has its own sequence number. (Corresponds to the gray and yellow header rows in the Callout Results table.)
Name	Name of the employee.
Class	Primary class or workgroup for which the employee was called.
P	Checked on a primary class sub-callout when the employee's primary class matches the sub-callout class. (Not all customers have this option.)
OpCenter	The Level 4 location of the employee. Note: The name of this field is tailored for each company - could be Office or Headquarters instead of OpCenter, for example.
Result	The result selected by the operator that caused the manual bypass (no call) for this employee.
Reason	The reason, if entered on the Manual Bypass Results screen, from a Corrected Response, or from the System in the case of most "No Result" or "ISDN Error" call results.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.