Callout Detail Report Skipped (System Results) Table

The Skipped (System Results) table displays information regarding employees who were not called due to a system reason, callout rule, or exception, such as Telephone-Out of Service, Not Called-Called in Sibling Callout, Working-Normal Shift, Not Called - Callout Ended, or Vacation. This table only displays if the SOSR (Split Out System Results) checkbox is selected in the Callout Detail Report Results table. Otherwise, the System Results display with the other callout results in the Callout Results table.

Field	Explanation
CO ID	Sub-callout ID.
Class/WG Name (not labeled)	The name of the class or workgroup associated with the sub-callout.
Att	Number of the attempt of the callout. (Corresponds to the gray and yellow header rows in the Callout Results table.)
Seq	Sequence within the attempt. Each roster within an attempt has its own sequence number. (Corresponds to the gray and yellow header rows in the Callout Results table.)
Ord	Order in which the employees were called. Note: Data marked with an asterisk (*) is an add-on result outside original call rows. This includes inbound responses, corrected responses, and qualified no callbacks.
Sub	The sub-attempt number, which is the device number for an individual employee. The sub-attempt is marked with an "e" if it is the e-mail device.
Attempt Date	Date and time when the call was placed to the employee.
Name	Name of the employee.
Class	Primary class or workgroup for which the employee was called.
P	Checked on a primary class sub-callout when the employee's primary class matches the sub-callout class. (Not all customers have this option.)
OpCenter	The Level 4 location of the employee. Note: The name of this field is tailored for each company - could be Office or Headquarters instead of OpCenter, for example.
Result	The result of the call.
Reason	The reason, if entered on the Manual Bypass Results screen, from a Corrected Response, or from the System in the case of most "No Result" or "ISDN Error" call results.
Source	The source of the result.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.