Callout Detail Report Not Attempted Table

The Not Attempted table shows employees waiting to be called. This table can remain populated if a callout is filled before the list is exhausted. Once an employee is called, they are moved off of this list and on to the appropriate list (Callout Results or System Results).

Field	Explanation
CO ID	Sub-callout ID.
Class/WG Name (not labeled)	The name of the class/workgroup associated with the sub-callout.
Att	Number of the attempt of the callout. (Corresponds to the gray and yellow header rows in the Callout Results table.)
Seq	Sequence within the attempt. Each roster within an attempt has its own sequence number. (Corresponds to the gray and yellow header rows in the Callout Results table.)
Ord	Order in which the employees were called. Note: Data marked with an asterisk (*) is an add-on result outside original call rows. This includes inbound responses, corrected responses, and qualified no callbacks.
Sub	The sub-attempt number, which is the device number for an individual employee. The sub-attempt is marked wit an "e" if it is the e-mail device.
Name	Name of the employee.
Class	Primary class or workgroup for which the employee was called.
P	Checked on a primary class sub-callout when the employee's primary class matches the sub-callout class. (Not all customers have this option.)
OpCenter	The Level 4 location of the employee. Note: The name of this field is tailored for each company - could be Office or Headquarters instead of OpCenter, for example.
Reason	The reason, if entered on the Manual Bypass Results screen, from a Corrected Response, or from the System in the case of most "No Result" or "ISDN Error" call results.
Curr Status*	The employee status as of now. Click the link on the question mark (?) to display the current status. When the screen refreshes, the status list links return to question marks. Note: The Curr Status column does not appear if the callout type ignores schedules.
Callout Status*	The employee status at Eff. Date/Time of the callout. Click the link on the question mark (?) to display the callout status. If the status is overridden, it appears in italics. When the screen refreshes, the status list links return to question marks. Note: The Callout Status column does not appear if the callout type ignores schedules.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.