Callout Detail Report Being Called Table

The Callout Detail Report Being Called table displays when a callout is active and ARCOS is making calls to employees. It provides information about employees who are currently being called, by sub-callout.

Field	Explanation
CO ID	The sub-callout ID. This column only displays if there are multiple sub-callouts in the report.
Att	The number of the attempt. (Corresponds to the gray and yellow header rows in the Callout Results table.)
Seq	The sequence within the attempt. Each roster within an attempt has its own sequence number. (Corresponds to the gray and yellow header rows in the Callout Results table.)
Ord	The order in which the employees were called. *Asterisk by the number in the Ord column means this is an add-on result outside original call rows.
Sub	The sub-attempt number, which is the device number for the individual employee. The sub-attempt is marked with an "e" if it is the e-mail device.
Attempt Date	Date and time when the call was placed to the employee. (Actual call result)
Name	Name of the employee. The name will be highlighted in purple if the employee is on a schedule exception. You can mouse over the exception to determine if it is a Schedule Override or a Contact Override.
Phone Number	The phone number that ARCOS dialed.
Type	Type of call (such as Web Responding, Web on Hold, Inbound Responding, Inbound on Hold, Pager Delay, Outbound, Pending Outbound).
Expires	Time that the displayed call type expires. On most calls, this time is not very important. If something goes wrong or the web user does not respond to a pop-up, then the Expires time is important.
Detail	Link to the Individual Call Detail page.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.