DNCA - Do not Call Again

The Do not Call Again roster preference when enabled enforces the "Do not Call Again" rule. If an employee has the result of Hang-up with Digits Received, Hang-up with no Input, Invalid Entry - Errored Out, or Answering Machine, he will NOT be called again on the same sub-callout on other sequences but will be called again when the sub-callout is resubmitted or is considered on another sub-callout.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.