Viewing Callout History

ARCOS logs every action taken on all employees and their devices and reports the results in the Call Detail Report. The Callout History provides an accounting of these actions. This information can be viewed while a callout is in progress and after it has been completed or closed.

To View the Callout History Report

1. Click the Callout tab. The Callout screen displays.

2. Click View. The View Open Callouts screen displays.

   

3. Click the Callout ID number of the callout for which you want to view the callout progress history. The Callout Detail Report for the selected callout displays.

   

4. Click the History button on the Callout Detail Report screen. The Callout History Report for the selected list displays.

   

---

*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.