Resubmitting an Open Callout

There are several edit functions with the Callout Edit Screen. They include increasing/decreasing the number of employees requested for a =callout

and resubmitting the callout starting over from the first position on the roster, increasing the number of employees requested for a callout and resuming from the last person called, rolling over a call to another location, and overriding an employee's schedule exception. This procedure discusses the Resubmit function for an open callout. You can Resubmit w/Preview or Resubmit No Preview. When you Resubmit w/Preview, ARCOS displays the Manual Bypass Section table to allow you to manually enter information for the callout. When you Resubmit No Preview, ARCOS immediately resubmits the callout without displaying any other information.

Note: If changes have been made to an employee's address, the changes will not be reflected on the current callout if it is Resubmitted but will take affect if Resubmit w/Preview is selected instead.

To Resubmit an Open Callout

Note: If changes have been made to an employee's address, the changes will not be reflected on the current callout if it is Resubmitted but will take affect if Resubmit w/Preview is selected instead.

1. Click the Callout tab. The Callout screen displays.

2. Click View. The View Open Callouts screen displays.

   

3. Click edit in the Callout ID column of the callout you wish to resubmit. The Callout Edit Page for that callout displays.

   

Note: Once a callout has been submitted, you cannot change the Work Start time of the callout. A conflict can be created if the work time is modified after employees have been called and/or accepted.

4. Click Resubmit (No Preview) and the callout is resubmitted immediately, - OR -

Click Alternate Action. The list of available options displays in the Select an Action pop-up.

5. Select Resubmit (w/Preview) from the list. The choice in the Action column now becomes Resubmit (w/Preview).

6. Click Resubmit (w/Preview). The Manual Bypass Section for the current roster list displays.

   

7. Make the necessary selections on the Manual Bypass Section table.

8. Click Initiate Callout. The callout will begin again.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.