Pausing an Open Callout

There may be circumstances that require you to pause a "callout before it has filled all requested positions. For example, perhaps the requirements for resolving the problem that required the callout have changed. You can also Pause a callout while the callout is in any Delay status. The duration of the Delay will be observed, ensuring that those callout employees who may be attempting to respond to the callout are permitted to do so. However, when the Delay period expires, the callout will remain in a Paused status, since the callout remains in Paused status until you take further action on the callout. Follow the instructions below to pause an open callout:

1. Click the Callout tab. The Callout screen displays.

2. Click View. The View Open Callouts screen displays.

   

3. Click edit in the Callout ID column of the callout you wish to resubmit. The Callout Edit Page for that callout displays.

   

4. Click Alternate Action. The Select an Action window displays.

5. Select Pause from the window. The button in the Action column changes to Pause.

6. Click Pause and the Status changes to Paused.

7. Click Save. The callout is now is Pause status.

Repeat the above steps to select the Un-pause button in the Action column to return the callout to Running status.

---

*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.