Changing E-mail Addresses

RosterApps enables you to change your e-mail address if your company allows for it. Some organizations do not allow certain fields of your Profile to be edited.

If you are allowed to change your e-mail address, you need to be under the 'My Profile' section of RosterApps. In the upper right-hand corner of every screen past the login screen, RosterApps has a few small blue text links. One of these is the 'My Profile' link. Click on that.

The next page you are presented with has the information which is associated with your Profile. Near the top of this page, is another small blue text link marked "Edit". Click on that link.

The next page will feature several fields of information in an online form. Some of these fields you can edit. If your company allows you to change your e-mail address, that will be one of the fields that you can change. Once you have entered your new e-mail address, you can also click on the link marked "Save Changes and Test Email / Text" to save the changes you have made to your information, and have RosterApps send you a test e-mail message and test text message (if you have text notifications turned on for your account). You will know that you have your mail address and/or text notifications set up correctly, if you receive an e-mail and/or text message within roughly 5 minutes of your clicking on the test link.

If you do not receive a test message within 15 minutes or so of your clicking on the test link, you may not have entered your information correctly. It is also possible that there is another reason for your not receiving your test message. Check your email's junk folder or trash file. Your email client may have incorrectly labelled the message from RosterApps as spam, and filed it there.

If you did not receive your test text message, and you are certain that you have the text notification turned on, there may be an issue with your mobile provider. RosterApps enables the text notification by using an e-mail gateway provided by the various mobile companies. Sometimes there can be issues with the gateway, and other times there can be potential outages in the text systems of the various mobile companies. Try your test text notification a little later, and if that still does not work, send a Feedback message and the RosterApps Support team will try to help you.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.