Cannot Request PTO

RosterApps allows for employees to request Paid Time Off (PTO) from their work. There are many settings for the rules governing PTO, which have been established in RosterApps by your company. If you are unable to request PTO via RosterApps, or if you are getting an error message, here are some possible explanations:

1.) If you do not see "Request as PTO" as one of the options when you click on your shift in Your Calendar, then you do not have the ability to request PTO.

2.) If you are a new hire, your company might not allow PTO requests until your probationary period is over. Once this initial period is over, it is likely that you will have your PTO and UTO requests ability enabled, among other things.

3.) You may be requesting a partial shift PTO, and some companies do not allow this, or may have a minimum amount of time required for a PTO request. Example: Your company has established that the minimum unit for a PTO request is 1 hour, and you are trying to set up a PTO for 45 minutes.

4.) RosterApps has settings that allow for a window of time to be used in the requesting of PTO. Your company has established what their window is for your station and workgroups. If you receive an error such as: "You cannot request PTO for this shift as the cutoff is (a number of hours) before the shift starts", then you know that you are running into this restriction. Alternately, you may be too far out in trying to request some PTO and will need to wait until your expected PTO date gets closer on the calendar.

5.) You may not have accrued enough of a balance for the PTO hours you want to request. This would also cause an error when you are trying to make a PTO request. Settings in RosterApps allow for a given balance needed at the time of the PTO request, or at the time of the PTO being taken; so you might have an issue with when the request is being made, as opposed to how much PTO time you have banked or showing in an accrual account.

There is also a setting in RosterApps that allows for a Supervisor-level user to override the settings, so you may want to speak with your Supervisor if you run into a problem with making a PTO request.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.