If you are having trouble logging in to RosterApps, the first thing to check is:
1.) Are you using the proper username and password?
You should have been issued a username and password for the RosterApps system from your Supervisor. These must be entered exactly as they were given to you. Double-check that you have entered your username and password correctly. (While you are at it, check to make sure that your CAPS LOCK key is not on.
If you are certain that your username and password have been entered correctly, then:
2.) You may have tried to login and failed too many times.
RosterApps will disable your account if too many failed login attempts are made. The system thinks that someone may be trying to get into your account, and therefore locks it up. This situation can be cleared up by your Location Administrator.
3.) Your Location Administrator can reset your password, but not recover your old one.
If you have forgotten your password, or locked yourself out of RosterApps, your Location Administrator can help you. They do not have access to get your old password, but can set it for something you will remember, so that you can log back into RosterApps.
Once you do this, then:
4.) RESET YOUR PASSWORD to something you will remember.
When your Location Administrator either resets your password, or unlocks your account, you should go change your password immediately. Your password should be something that is at least 8 characters long, and contains both letters and numbers (even better if it contains some punctuation too).
Anyone can guess a simple password, and if another person accesses your account, YOU will be responsible for what they do.