Only Call Duty Device if Working

If an employee is working at the time of the callout and is overridden to be called for the callout, the employee will be called on any device flagged as "Duty Phone" and the dispatcher will NOT receive a manual pop-up for the employee's remaining devices.

---

*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.