Horizontal Versus Vertical Calling

There are two methods ARCOS can call employees when they have either two or three devices: Horizontal or Vertical. Horizontal calling calls each of an employee's devices before calling the next employee. Vertical calling calls only the first device of each employee until it has called all employees on the roster. If the number of required employees has not been met, then ARCOS starts at the top of the list and calls the second device of each employee. Companies can choose whether they wish to use Horizontal or Vertical calling. An example of each is shown below.

Horizontal Calling Call Order:
	Al Adams - 1st device
	Al Adams - 2nd device
	Al Adams - 3rd device
	Bill Brown - 1st device
	Bill Brown - 2nd device
	Bill Brown - 3rd device
	Cal Cole - 1st device
	Cal Cole - 2nd device
	Cal Cole - 3rd device

Vertical Calling Call Order:
	Al Adams - 1st device
	Bill Brown - 1st device
	Cal Cole - 1st device
	Al Adams - 2nd device
	Bill Brown - 2nd device
	Cal Cole - 2nd device
	Al Adams - 3rd device
	Bill Brown - 3rd device
	Cal Cole - 3rd device

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.