Holdover Callout Attribute

The Holdover Callout Attribute determines when the accepting employee's working record will begin for the callout based on their current availability status. If an employee accepts

• While working their normal shift, the start time of the callout record will be at the end of their shift record.

• Within X minutes of the end time of their normal shift, the start time of the callout record will be at the end of their shift record.

• • Example: If X equals 15 minutes and an employee's shift ends at 14:30 and they accept a callout at 14:40, the start time of the working callout record will be at 14:30 and not at the time they accepted the callout (14:40).

• More than X minutes of the end time of their normal shift, the start time of the callout record will be at the time they accepted the callout.

• • Example: If X equals 15 minutes and an employee's shift ends at 14:30 and they accept a callout at 14:50, the start time of the working callout record will be at 14:50.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.