Viewing the Incident Detail Report

The Incident Admin page displays incidents by category (e.g. gas or electric) that are either in open or closed (completed) status. These incidents are created by the user to track internal tickets (or incidents) that are reported  by either their customers or employees.

To View the Incident Detail Report

1. Click the Callout tab.

2. Click the Incident Admin button. The Incident Admin page displays.

   

3. Select the status and type of the incident that needs modified from their respective dropdowns. The incidents that fit the selected criteria display.

Note: To view all incidents regardless of their current status, select All from the Status dropdown.

4. Adjust the Start Date using the = 4 && typeof(BSPSPopupOnMouseOver) == 'function') BSPSPopupOnMouseOver(event);" class="BSSCPopup"calendar picker to view incidents further than 6 days in the past.

5. Click the Submit Search button.

6. Click the number of callouts link in the #Callouts table. A list of callouts that are associated with the incident displays.

   

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.