The Incident Admin page displays incidents by category (e.g. gas or electric) that are either in open or closed (completed) status. These incidents are created by the user to track internal tickets (or incidents) that are reported by either their customers or employees.
To View a Current or Past Incident
Click the Callout tab.
Select the status and type of the incident that needs modified from their respective dropdowns. The incidents that fit the selected criteria display.
Note: To view all incidents regardless of their current status, select All from the Status dropdown.