Incident Admin

The Incident Admin page displays incidents by category (e.g. gas or electric) that are either in open or closed (completed) status. These incidents are created by the user to track internal tickets (or incidents) that are reported  by either their customers or employees. Incidents are created in ARCOS prior to a callout being created for the issue. Once an incident is created, it can then be assigned to a callout via the callout create page.

Note: The Incident ID field on the Callout Create page will only displays as a dropdown if the user has at minimum "view" access of the Incident Admin page.

From the Incident Admin page users can:

• Create a new incident

• View existing incidents (opened and closed)

• Edit existing incidents

• Delete an incident

• Access the Incident Detail Report page

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.