Creating an Incident

Incidents are created by the user to track internal tickets (or incidents) that are reported  by either their customers or employees. Incidents are created in ARCOS prior to a callout being created for the issue. Once an incident is created, it can then be assigned to a callout via the callout create page.

To Create an New Incident

1. Click the Callout tab.

2. Click the Incident Admin button. The Incident Admin page displays.

   

3. Click the Create New Incident button. A new row appears with editable fields for the new incident.

   

4. Type an incident ID in the Incident ID textbox.

Note: If an ID is entered by the user, ARCOS will auto generate an ID when the incident is saved.

5. Fill out the remaining required fields—Incident Description and Location Description.

6. Change the Type if necessary.

7. Check the ODS Called? checkbox if ODS has been called.

8. Click the Save button either at the end of the row or above or below the Incident ID table. The new incident is now created with its unique identifier.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.