Platform Release Notes 23.24

ARCOS Platform Enhancements

IdeaBank: Added “Alerts via SMS” Option
What is changing:
ARCOS has updated the Alerts functionality to allow users with Verified SMS enabled devices to receive Alerts via SMS messaging. The previous SMS option, email2SMS gateways (“[e-mail]”) could take hours to deliver if at all, depending on the wireless carrier. This update is a more reliable alternative to ensure delivery of SMS Alerts.
NOTE: Users enable this option for a phone number AND that same phone number set up to receive an SMS via the email2SMS gateway will receive two SMS messages. To remove the email2SMS gateway set up for a phone number, delete that email address and then check the new box for that phone number to receive Alerts via SMS only.

The “Alerts via SMS” option appears within the Device Information section of the Employee Modify page
as well as the Devices section on the My Account page for users who have a Verified SMS enabled device.

Mobile users can enable from their device in the My Account > Devices > Edit Device page.

Administrators can enable “Alerts via SMS” using HRI1 202 records by setting the value to “1”.
Users can also enable “Alerts via SMS” by send/updating via API. The employee endpoint smsAlerts has been added to the basic GET and PUT methods. Set the value to “1” to enable.

ARCOS Admins can bulk update users to receive alerts via SMS by using the SMS Conversion Report.
1. Go to Reports > Other Reports > SMS Conversion Report.
2. Select the locations and classes you want to update.
3. On the report selector, check the “Enabled for Alerts?” checkbox. This will restrict the results to just
employees that are setup to receive alerts.

4. Click the Generate Report button.

5. If the device is not SMS enabled, check the “Enable SMS” box for the employee.
6. Check the “Enable Alerts via SMS” checkbox for the employee. This will allow the device to receive alerts via true SMS.
7. If there is a matching email address for the phone number (example: [e-mail]), check the
“Remove Email” box for the employee.
NOTE: This will remove the email device from the employee’s record. The employee will not receive
callout emails or alerts via the phone email address.
8. Click the Save button.

NOTE: Users who enable this option for a phone number AND that same phone number set up to receive an SMS via the email2SMS gateway will receive two SMS messages. To receive True SMS messages only for a phone number, delete the email address associated with email2SMS gateway set up and check the Alerts via SMS box.
Once enabled, users who have been subscribed to Email Alerts will receive the alerts via SMS. This is to
replace the email to SMS capability that customers have been using (example: [e-mail]).
NOTE: The changes for SMS Alerts were deployed to QA in the 23.22 (5/19) release and will be deployed to Production in the 23.24 (6/15).

Who is involved:
This feature is being enabled for all customers that currently have SMS enabled.

What you need to do:
No further action is necessary to implement this change.

ARCOS Mobile Enhancements

Enhanced Security Settings to Prevent Non-SSO Logins
What is changing:
ARCOS has enhanced the security options available when giving users access to the mobile app.
Security feature “Web Login Access“ has been renamed “Web Login with Username/Password“.
Security feature “Single Sign-On Login Access“ has been renamed “Web Login with Single Sign-On“.
Security feature “ARCOS Mobile Access“ has been renamed “Mobile Login with Username/Password“.
A new mobile security feature “Mobile Login with Single Sign-On” has been created.
• “Mobile Login with Username/Password” enabled, “Mobile Login with Single Sign-On” disabled - User
should only be able to login using web ID and password.
• “Mobile Login with Username/Password” enabled, “Mobile Login with Single Sign-On” enabled - User
should be able to login using web ID and password or SSO.
• “Mobile Login with Username/Password” disabled, “Mobile Login with Single Sign-On” enabled - User
should only be able to login using SSO. If the customer does NOT have SSO configured, the mobile user
should not see the option for SSO.
The “Modify Account” security feature has been updated to prevent users from seeing the Security section of the Mobile Plus app. Users will still be able to see other areas of the My Account section based on their security permissions for those areas.

Who is involved:
When deployed to production, the new security option should be enabled for all customers and enabled for all security groups that have “Mobile Login with Username/Password” enabled.

What you need to do:
Customers will need update security groups where they do not want the user to be able to login with both methods.

Updated Biometric Login Banner Notification
What is changing:
ARCOS has updated the “Enable Biometric Login”banner notification to only display for those users who login the Mobile+ app using a username and password and not those using an SSO or PIN.

Who is involved:
All ARCOS Mobile+ users will receive this update.

What you need to do:
No further action is necessary to implement this change.

Added Reminder to Update in Legacy Mobile App
What is changing:
ARCOS has added a notification within the legacy Mobile app Home page for users on an iOS device reminding them to Update Now to the ARCOS Mobile+ app to enjoy new features and an improved experience.

Who is involved:
All ARCOS Mobile app users on an iOS device will receive this update.

What you need to do:
No further action is necessary to implement this change.

ARCOS API Enhancements

Employee API Call Updates
What is changing:
ARCOS has enhanced the Employee API call to include the following updates:
The GET /employee API endpoints have been updated to display employee details from the User Account
Report in the call results. These new details include:
• Password ‘status’ - is it set (Y/N), is it Expired, is the employee Locked out.
• Date/Time of last login (web, inbound, mobile)
• Account email address
• Date/time email address was verified, or “N” if not verified

ARCOS has added a new parameters in the API /employees call to allow the user to receive roster assignments returned in the call results.
Search: /rest/employees add &rosters=1
Single employee: /rest/employees/1001?rosters=1
The returned Roster data, as shown on the Employee Modify page, will include:
• Location (level 4 location)
• className (name of the primary class or workgroup)
• listStatus (the list status assigned to the roster)

ARCOS has updated the logic within the GET /employee API call to allow the user to include multiple
searchString entries for the same search type. The endpoint now accepts multiple “searchString” values, as
well as a new parameter “searchLogic”, which can be AND or OR (defaults to OR) and dictates whether
multiple search terms are applied exclusively (only contacts matching all terms) or inclusively (all contacts
matching any terms).
ARCOS has updated the changedSince parameter to return the records of employees who have had recent changes, such as employee address, email, phone, etc. Prior to this change, some employees were not returning when the changedSince parameter was included in the call.
The response will also include deleted employees, unless statusType parameter is used to request a specific status only.

Who is involved:
All ARCOS API customers will receive this update.

What you need to do:
No further action is necessary to implement this change.

Updated schedule/employeeSchedules API
What is changing:
ARCOS has added eventName, shiftName, and shiftSignature to the scheduledShifts and scheduledExceptions arrays which are returned during a schedules/employeeSchedules API call.

Who is involved:
All ARCOS API customers will receive this update.

What you need to do:
No further action is necessary to implement this change.

ARCOS Workbench Enhancements

Enhanced Mobile App to Include Biometric Login Capabilities
What is changing:
ARCOS has enhanced Mobile Workbench app to allow for Biometric login. Users have the option to enable fingerprint or face recognition capabilities, depending on your device, to be used when logging into the Mobile Workbench app.

Tap the Configure button available at the bottom of the Job List to open the User Settings page and toggle on the Enable Bipmetric Login option. The Biometric Login icon will then appear on the Login page, tap to login to the app.

Who is involved:
All ARCOS Mobile Workbench customers will receive this update.

What you need to do:
No further action is necessary to implement this change.