Appendix B: Troubleshooting

This appendix contains information that may be useful for troubleshooting miscellaneous problems, including information on alternate URLs to correct DNS issues, how to take screen captures when you need to send them to ARCOS support, and information on issues with selected versions of Java. This is not intended to be a substitute for the ARCOS support line, but more a way to augment that resource by making additional information available.

The following topics are addressed in this appendix:

• Alternate URLs to Correct DNS Issues

• Disabling the Internet Explorer (IE) Information Bar

• McAfee Virus Scan Causing Delay

• Password Resetting

• Callout Error Messages

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.