Callout Done/Closed Alert

The Callout Done/Closed alert is used to send e-mail alerts supervisors regarding current callouts and their status.

Alerts are sent in the following scenarios:

• An alert is sent for every sub-callout that goes to Done status.

• If a callout is in Done status and is resubmitted or resumed requesting additional employees, an addition alert will be sent when the callout returns to Done status.

• When employees are released from a callout and the callout closes.

Note: An alert will not be sent when a callout closes if no one accepted the callout.

Alerts by Location

This allows employees to receive alerts for a select location or for multiple locations.

To Subscribe a User to a Location

1. Click the Alerts sub-tab in the Sys Admin module.

2. Click the Alerts by Location link, located in the Alerts Admin column. The Alerts Admin by Location selector page displays.

   

3. Select the location or locations the employee will receive alerts for and click Submit. The list of employees currently assigned in that location display.

   

4. Click the Add Employees for Alerts button to add other employees to the list. The location selector and an employee dropdown display.

5. Click the arrow to the right of the dropdown and select the an employee to subscribe. The employee name displays in the main table.

6. Click the checkbox for the Callout Done/Closed alert and any other alerts the employee will receive.

7. Click Save.

To Subscribe a User to a Roster

This allows employees to receive alerts for specific rosters/callout lists. This page only displays rosters in the current Level 4 location.

1. Click the Alerts by Roster link in the Alerts Admin column on the Alerts page. The Alert Admin Details by Roster page displays.

   

2. Click the Roster Name the employee will receive alerts for. The Alert Admin Details by Roster page for the selected roster displays.

3. Click Add Employees for Alerts. The Location Selector with the current location displays.

   

4. Select the employee from the Employee dropdown list. The name is populated in the Employee table.

   

5. Click the checkbox for the Callout Done/Closed alert and any other alerts the employee will receive for that roster.

6. Click Save.

Click here for an example of the Callout Done/Closed alert.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.