Callout Complete Alert

Employees can subscribe to receive alerts based on their location or the rosters to which the belong. Employees can also subscribe to receive system-wide alerts. Subscribing to e-mail alerts is a multi-step process and is a feature that is not used by all companies. First, the employee must have an e-mail address in their Employee record in ARCOS. Once they have an e-mail address, they can be enabled for alerts. The Enable Employee button on the E-mail/Alerts page on the Sys Admin tab displays a list of the employees in the current Level 4 location.

The callout complete alert is sent whenever a callout goes to done status. An alert is also sent when a callout goes to wait, stop or hold status and the alert has not been sent less than X minutes in the past. If an alert for the sub-callout was previously sent, ARCOS will wait until X minutes have past, since the last alert, before sending another alert for the callout. (X = equals the resend time, this is determined by the customer upon setup of the alert)

Click here for an example of the Callout Complete Alert.

Enabling an Employee

1. Click Alerts on the Sys Admin tab. The Alert Templates/Alerts Admin Page displays.

   

2. Click the Enable Employees link in the Alerts Admin column. The list of employees in the current Level 4 location displays.

   

3. Click the employee name to go to their Employee record page and add an e-mail address if there is no "Y" in the E-mail Address? column.

4. Check the Enabled for Alerts checkbox for the selected employee.  - AND -

Check the On Call Status Only checkbox if the employee will only receive alerts when they are on the On-Call exception. (Not all companies have this option.)

4. Click Save. The employee or employees you just selected are now available to subscribe to alerts.

Alerts by Location

This allows you to select multiple locations. You can see which employees are subscribed to receive Alerts for each location and you can drill down to make Alert changes to any Location.

1. Click Alerts by Location in the Alerts Admin column on the Alerts page. The Alert Admin by Location selector page displays.

   

2. Select the location or locations you wish to view and click Submit. The list of employees currently assigned in that location display.

   

3. Click Add Employees for Alerts to add other employees to the list. The location selector and an employee dropdown display.

   

4. Click the arrow to the right of the dropdown and select the employee you wish to add. The employee name displays in the main table.

5. Click the checkbox for the Alert Types to which you wish to subscribe this employee.

6. Click Save.

To Subscribe a User to a Roster

This allows you to assign multiple employees on a roster to receive Alerts. This page shows you only the rosters in the current Level 4 and allows you to drill down and make Alert changes to any Roster.

1. Click Alerts by Roster in the Alerts Admin column on the Alerts page. The Alert Admin Details by Roster page displays.

   

2. Click the Roster Name for which you wish to add employees. The Alert Admin Details by Roster for the selected Roster displays.

   

3. Click Add Employees for Alerts. The Location Selector with the current location displays.

   

4. Select the employee from the Employee dropdown list. The name is populated in the Employee table.

   

5. Click the checkbox for the Alert Types to which you wish to subscribe this employee.

6. Click Save.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.