Data Retention

All ARCOS application data is stored for three years. Data three years and older is auto-purged once daily, meaning neither the customer nor ARCOS have access to this deleted data once it is purged.

Data purged includes the following:

• Callout Data

• Call Recordings

• Employee Data

This policy is in place to accommodate the increased performance demands of our ever-growing customer base and to continue reducing the time of our scheduled maintenance windows.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.