Pop-up Triggers

Pop-ups are now tied to the banner instead of the page. This allows a pop-up to appear so the callout owner can respond from any screen and not just the screen where the pop-up originated. Pop-ups are triggered by the following actions/events:

• Banner load

• Banner refresh (click on the banner)

• F5 key (refreshes entire window)

• Location change

• View Open Callouts page refresh

• New Callout Detail Report refresh

If none of the above listed actions take place, the banner will call the server via AJAX every 5 minutes. In addition, if there is an open pop-up and it has been less than 30 seconds since the last refresh, the banner does not check for new pop-ups. If there is no open pop-up and it has been less than 5 seconds, the banner will not check for new pop-ups. The banner uses the location filter on the new View Open Callouts page to determine which pop-ups display. Pop-ups include Wait-No Acknowledge, Wait with Acknowledge, Manual Pop-up, Expired Holdover, Done Callout Acknowledge, and Chain Delay.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.