Unusual Call Results

When reviewing callouts, you will typically see results such as Accepted, Declined, Answering Machine, and Telephone – Hangup with No Input. These results are typical but ARCOS does provide additional call results, when applicable. If ARCOS attempts to call a problematic number, then ARCOS may record one of the following results:

• Telephone – CPA Error
• Telephone – Expiry Error
• Telephone – ISDN Error
• Telephone – No Ring

Solution

If you encounter one of the results above or a result similar to one of the results above, then we recommend the following:

1. Reach out to the employee with the affected device and request they call their service provider.
2. Reach out to ARCOS to report the incident if the employee’s service provider indicated the affected device experienced no issues.

These types of results are generally recorded as a result of a message sent from a device’s service provider to ARCOS. When ARCOS receives the message it will store the message as a call result. Depending on the message received, ARCOS may try calling the number again (up to 5 times) in an attempt to make the call successfully before it records the final result.