When reviewing callouts, you will typically see results such as Accepted, Declined, Answering Machine, and Telephone – Hangup with No Input. These results are typical but ARCOS does provide additional call results, when applicable. If ARCOS attempts to call a problematic number, then ARCOS may record one of the following results:
- Telephone – CPA Error
- Telephone – Expiry Error
- Telephone – ISDN Error
- Telephone – No Ring
If you encounter one of the results above or a result similar to one of the results above, then we recommend the following:
- Reach out to the employee with the affected device and request they call their service provider.
- Reach out to ARCOS to report the incident if the employee’s service provider indicated the affected device experienced no issues.
These types of results are generally recorded as a result of a message sent from a device’s service provider to ARCOS. When ARCOS receives the message it will store the message as a call result. Depending on the message received, ARCOS may try calling the number again (up to 5 times) in an attempt to make the call successfully before it records the final result.