Errors when Uploading Pre-Recorded Custom Messages

In ARCOS, users have the ability to upload prerecorded messages to use as custom messages for callouts. Depending on security settings in the user’s Internet Explorer browser, the user may receive a pop-up stating the file does not exist or fakepath when attempting to upload a file—thus preventing them from uploading the file. This error message is generated by the security configuration within the browser and can be resolved in just a few steps.

Solution

To correct the error message when uploading a custom message file:

1. Click Tools on the browser window.
2. Select Internet Options.
3. Select the Security tab in the Internet Options window.
4. Click the Custom Level button.
5. Scroll down to "Include local directory path when uploading files to a server" section in the Security Settings window.
6. Select Enable for "Include local directory path when uploading files to a server."
7. Click OK.

Online Documentation Reference

Error Messages when Uploading .wav Files