Shift Module

Shifts in ARCOS define an employee’s normal work schedule for a week. Shifts are created in the Shift Module and are assigned to employees using the Week Views on the Schedule Module. Once a shift is created, it is available to all locations within the company. Shifts can also have a Refer As value. The Refer As value allows the same shift to have multiple names. For example, a shift may be called M-F 07:00-16:00 in one operation center but be called Standard Shift in another operation center.

Note: It is important to have shifts assigned to employees, so ARCOS knows when employees are working or available for callouts.

Once a shift is created, ARCOS creates a system-generated string that it stores in the Signature column on the Shift Schedule and subsequent shift pages called the Shift Signature. The Shift Signature describes the days of the week and the time ranges for the shift.

There is a mouse-over on the column titled “Auto-generated shift signature.” The following abbreviations are used for the days of the week:

• Sunday = Su

• Monday = M

• Tuesday = T

• Wednesday = W

• Thursday = R

• Friday = F

• Saturday = Sa

Example 1: If a shift is set for Monday through Friday with a start time of 12:00 and an end time of 20:30, the Signature will look like this: MTWRF12-2030.

Example 2: If a shift has multiple times for the days it is scheduled, such as Monday – Wednesday 12:00 – 20:30 and Thursday-Friday 10:00 – 18:15, the Signature will look like this: MTW12-2030RF10-1815.

The following table provides a description of the functions associated with each button on the Shift tab.

Button	Function
Add Shift	Allows new shifts to be created in ARCOS.
Shift Schedule	Allows all shifts to be viewed. It is also the starting point for deletion and modification of shifts.
Shift Usage	Indicates how many employees have the shift assigned.
Shift Refer As	Allows Refer As values to be added and removed from shifts.
Undelete Shift	Allows deleted shifts to be restored to active status.

Caution! Once you click the arrow to the right of the any dropdown field,  the field turns dark blue, indicating it is the active field on the screen. Once you make a selection in that field, you must click on another area of the screen to deactivate that field. This behavior is true in any MS Windows field that contains a dropdown menu. If you leave the field active and use a wheel mouse, each time you scroll with the wheel, the selection in the field changes.

---

*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.