Placing Yourself on Rest Status

This is an optional feature and not all companies use it. This allows employees to call inbound and put themselves on Rest Time, specifying the length of time (up to 8 hours) in half-hour increments (not all companies use the half hour option). For companies who use this feature, once you select 1 to change your availability, you will be given the option to select 3 to put yourself on Rest Time, if you are currently on an appropriate working status.

To Place Yourself on Rest Status

1. Press 1 to Change Availability Status.  

2. Press 3 to put yourself on Rest status  (You will only be given this option if you are on an appropriate working status at the time you call Inbound.)

3. Enter the number of whole hours of Rest Time, followed by the pound key, - OR -

Enter the number of whole hours of Rest Time, followed by the star key to indicate an additional half hour. (Not all companies use the half hour option.)

4. Press 1 to save the Rest Time information. Your availability status will be changed to Rest Time.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.