Modifying the Employee Call Order

If employees display on the Manual Bypass screen in a different order than what is expected or desired for Closest-to-Trouble callouts, their call order can be manually modified by the user.

Note: Changes made to the call order using this method are not tracked in the ARCOS System.

To Modify an Employee's Call Order on the Manual Bypass Screen

1. Click the call order pin on the Manual Bypass table or on the trouble map, for the employee who's call order needs to be modified. A pop-up appears on the trouble map with the selected employee's information.

   

   

2. Use the Up and Down buttons to move the employee up and down in the call order.

Note: The call order of the employee will change in his pin, but the relative order of the employees does not change on the Manual Bypass page.

Note: If the list to be called consist of multiple sequences, an employee's call order cannot be changed to a position that would move him into a different sequence. If a user tries to do this they will receive a pop-up warning.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.