While attempting to initiate a callout you realize that an employee who should be available is listed as Working – Holdover, but they weren’t placed on Holdover today. As you investigate you find that they were given the assignment yesterday and that it masked their shift today, but it should have released them at the start of their shift today.
Working – Holdover is an autoextending record; which means that the end time of the record will change automatically. An employee being released into their shift is a traditional feature of autoextending records where when a schedule record autoextending would overlap an employee’s shift the record ends at the start time of the employee’s shift.
You will need to locate the most recent entry of the Holdover autoextending, in Log Trace, which will have the current start and end time of the record. Now you will need to trace the entry back in time and find where the Holdover record was created.
Once you find the original Holdover entry you will need to take note of the original end time. Given the situation, the most likely result is that the original end time was after the start of the employee’s shift today. This would have prevented the employee from being released at the start of the shift because the Holdover record would not extend past the start of their shift; it was already scheduled past the start of their shift.
If it appears that the Holdover record did begin before the shift, then further investigation will be required.
NOTE: If your findings differ from what is described here then you may need to reach out to an ARCOS Admin or ARCOS Support.