Why was John able to accept before all of my devices were called? What order did ARCOS really call the list? These questions can be answered with the help of the Callout Detail Report, but if the callout has multiple callouts lists, sequences and/or attempts, you could be looking at over 50 calls. Knowing how to use the sort options on the Callout Detail Report can decrease the time it takes to find these answers.
Using Options (circled in red, below):
- CSC (Combine Sub-Callouts): When checked, all sub-callouts are combined into one report. If unchecked, the sub-callouts display separately in the table, with the callout list information separating them.
- SOSR (Split Out System Results): When checked, all results that are generated by “System” display in a separate table. These results include Working—Normal Shift, Vacation, and other statuses employees are assigned.
- HIR (Hide Ignored Results): When checked, ignored results are removed from the report. These results include, but are not limited to: Not Called—Called in Sibling Callout, Not Called—Callout Ended, Not Call—Job Expired, Not Called—Notify Only Employee, Not Called—On Exclusive Roster, and Not Called—See Previous Results.
Using the Sort dropdown (circled in orange, above):
- Call Order: Sorts employees by the order they were on the list when the callout was initiated.
- Attempt Date: Sorts employees by the date and time the result was recorded for the employee. Use when viewing the order employees were called or attempted by ARCOS.
- Result: Groups employees based on the result recorded for the call. For example, all accepts will be grouped together. Use when looking for who accepted and who did not.
- Employee: Groups all of an employee results together. Use when viewing a particular employee’s results.
- Primary Class: Groups employees by their Primary Class.
- Reporting Location: Groups employees by their location.
- Source: Groups employees based by the way the result was record. These sources include: Inbound, Outbound, Web, and System.
Did you know...
The Callout Description field can be used to document further details regarding the callout than what is selectable on the Callout Create/Edit page. Also, if your company sends e-mails to employees when they are called for a callout, the Callout Description field can be used to relay more information to them regarding the callout, like the trouble address or street corner.