The Callout Audit Report allows users to quickly see the high-level details of a callout including sub-callouts, start time of the callout, time of the last accept, how long it took the callout to fill, number of employees requested from each sub-callout and the number of positions filled.
See here for a definition of the columns in this report.
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Callout ID: The ID for the callout.
- Type: The type of callout.
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Reason: The current callout reason.
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Eff. Date/Time: The Effective Date/Time, also known as the work start time.
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Created by: The name of the operator/dispatcher who created the callout.
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Division: The level 3 location of the callout.
- OpCenter: The location callout was created in.
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Description: The description of the callout that was entered on the Create Callout page when the callout was initiated.
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Ticket #: The ticket number the operator/dispatcher entered on the callout when it was created.
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Roster List: The list of rosters selected for each sub-callout.
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Callout Start: The time the operator/dispatcher clicked the initiate button, and ARCOS started making calls.
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Last Accept: The time the last accepted response was recorded.
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Duration (HH:MM): The time between the start of the callout and the time of the last acceptance.
Note: This time does not include the time between attempts. E.g. Attempt 1: duration 12 minutes (from first call (14:30) to last call (14:42)). Then callout is resubmitted after 30 minutes. Attempt 2: duration 10 minutes (from first call (15:42) to last call 15:52)). The duration for the callout is 22 minutes.
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#Req: The total number of employees requested for the callout.
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#Filled: Number of positions that were filled. (Number of employees who accepted.)
Note: This report only displays closed callouts.
To Generate a Rollup Report
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Click the Callout Detail button on the Reports tab. The Callout Detail Reports selection screen displays.
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Click the Callout Audit button. The Callout Audit Report selector displays.
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Select a Parent Company, Business Unit, Division, and OpCenter location from their respective dropdown lists.
Note: You can click and drag or <Ctrl> + click to select multiple Parent Companies, Business Units, Divisions, or OpCenters.
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Select a start date from the Start Date dropdown.
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Select an end date from the End Date dropdown.
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Select Callout Classes and/or Callout Types, if desired.
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Select either Bargaining Units Only, Non Bargaining Units Only or Both from the Bargaining Unit Preference field to determine which rosters will be reported.
Note: Whether a roster is a Bargaining Unit or not is controlled by the Bargaining Unit roster preference.
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Select either Callout Create Date or Work Start Date from the Search By field to determine which date ARCOS will search for callouts by.
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Click the Generate Report button, to display the report in the same window, -OR-
Click the Generate in New Window button, to leave the current window open and display the report in a new window, -OR-
Click the Reset button, to clear the currently selected search criteria and return the selector to default settings, -OR-
Click the Save button, to save the report. See Saving a Report for more information on this functionality.
Click here to view a Callout Audit Report.
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