A callout must allow Swaps in order for Swaps to observed. Swap are generally enabled for Normal and Emergency callout types only.
Creating a Callout with Swap Records
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Click the Create button on the Callout tab.
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Select a callout type that observes Swaps from the Type drop-down.
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Set the remaining callout attributes.
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Select the lists to be called and enter the number requested.
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Click the Submit button. The Manual Bypass page will display.
Note: If a Swap is going to start or end within 15 minutes of the Work Start a pop-up will warn you of the changes. If you receive this pop-up, you can modify the Work Start using the calendar icon so the Manual Bypass page will display the what the list will look when the Swap starts or ends.
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Enter any Manual Bypass Results.
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Click the Initiate Callout button.
Click here to view a Callout Detail Report with an affective Swap.
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