Correct Responses for closed callouts can be accessed through List Mnt, and for open callouts, through the Callout Detail Report page. Generally speaking, you can only correct the final result for each employee on a callout, since the final result is the only one that counts toward the availability percentage. However, while a callout is still open, you may correct the final result for an employee within any given Sequence (a sequence represents a roster in a chain). Note that you cannot change a response from Decline to Accept while the callout is in Running or Wait status. Any changes you make to the Correct Responses page for an open callout display in the Callout Detail Report.
The Correct Responses page uses color coding to differentiate between charged, credit, or excused results. Charged results are highlighted in pink, Credit results are highlighted in green, and Excused results are not highlighted.
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Accessible via the Corrections button on the Callout Detail Report page
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Displays all rosters in the callout on one page
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Allows correcting any correctable contact response in the callout, not just the final response for the contact, while callout is open
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Provides multiple display options, including the ability to hide or display non-correctable results
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Displays any charging rules that were in effect in a new column titled Final Outcome
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Supports linking from the Availability Report via the employee detail page
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Links to the Callout Detail Report
All correctable results have a link in the far right column (correct). Click the link and the Correct Response dialog displays. Select the new result from the New Result dropdown, enter a reason in the Reason field (required), and click OK.
If you unaccept an employee on the Accepts Summary page, the result shows as a correct response on the corresponding Correct Responses page.
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