Reports Module

The Reports Module in ARCOS contains access to most of the reporting capabilities in the system. Reports in ARCOS are read-only and cannot be edited. However, all reports in ARCOS can either be printed to hard copy or exported as a CSV file. Some of the reports are available to all companies and several of the custom reports use a shared generic report generator to assist in building the report. For more information about how to use the generator, see the topic on the Generic Report Generator.

The reports discussed here are reports that can be accessed by all customers using ARCOS. There are other reports, not listed here, that are custom-written reports not used by all customers. Those reports are discussed in the Custom Reports section.

Note: Pressing the "S" key on your keyboard while on the report selector page will bring up the calendar picker to change the selected start date. Pressing the "E" key on your keyboard while on the report selector page will bring up the calendar picker to change the selected end date.

Button	Function
Saved	Saved: Allows users to run/edit report settings that have been saved. This page also allows the administration of Batched Report settings.
Callout Detail	Callout Report: Allows the user to search across multiple locations, by date range, or by a specific callout. The results show who was called for each callout within the search criteria, the order in which they were called, and the length of call. That information is linked to the call detail that displays digits pressed, call ID number, and a link to the recording of the call. Daily Log: Allows the user to search by date range, up to 31 days. The report is for the current location only. Daily Log results show employees names, status of each employee when the callout was created, the time the final call result was recorded and the final call result.
Callout Summary	Rollup Report: Allows the user to search across multiple locations and by date range. The results provide summary statistics for each location and callout type made during the date range. Includes total number of employees selected, total number of filled positions, total attempts, average response rate, and the average elapsed time. Recap Report: Also known as the Morning Recap Report, shows all callouts for affected rosters and who accepted those callouts. You can search across multiple locations and roster, or search by date and/or time range. In this report, callouts are searched by ADD Date, just like the Callout Detail Report search. It also shows, as of the selected END DATE/TIME, all members from the selected rosters who are on any status other than SHIFT. Result Summary: The report is for the whole company. Results display summary statistics (with links to detail) by VRU. Longterm Report: Grouping of call results YTD by month for one or more locations. There is no call detail. Reports on number of events, number of calls, and number of people called.
Availability	By Roster: Reports on the current Level 4 location, lets the user select one or more rosters on which to report, select a date range, and report breakdown if desired, including quarterly, semi-annually, or annually. By Company: Reports on the entire company and is based on the Primary Class of employees. There are no workgroups shown in this report. A the report can also be restricted by a date range, classifications, callout types, and/or callout reasons.
Overtime	Overtime: Allows the user to access maintenance topics in support of Overtime reports.
Callout List	A printable list of rosters in effect on the selected date and time for the current Level 4 location only.
Roster Push	A snapshot of all rosters for each location is taken every 6 hours and is saved for 10 days. The Roster Push report allows the user to select the snapshot of the rosters, within those parameters, that you wish to view.
Other Reports	Inbound Activity: Reports on the entire company, displaying summary statistics for inbound activity. This is a good troubleshooting report, especially the Failed Login section that shows some of the problems that employees had trying to login to the system. Use caution with this report, because it lists employee PIN numbers. Bad Numbers: Company-wide report that shows all phone numbers with more than one Error type call result during the search period. The data shown on the initial (summary) page reflects who (if anyone) has the phone number assigned to them NOW and their location. The report is useful when checking for employees who have phone numbers that are not up-to-date.
Employee Status Change	This report is found on the Log Trace tab. It displays changes to an employee's record. These changes include schedule changes, callout results, roster adds/removes, call order changes, and overtime hours.
Roster History	This report is found on the Log Trace tab. It displays changes made to a roster. These changes can include ARCOS building next week's list, loading of overtime hours, pointer movement due to a callout, and any changes in list order or to roster preferences a user can make via the web application.

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*Note: Not all companies have all of the items described in the Online Help.