Q: Can you use the app to log into the QA server, or is it only PROD?
A: You need a different version of the app. ARCOS Support for the link to the test flight app.
Q: Are there still a lot of bugs being worked on with the new app? I get a lot of push back on
it logging them out or not allowing them to put themselves back in. ETC It is making it hard
for me to push my crews over to the new app.
A: We believe the login issues have been fixed. Mobile users should be using the latest
version of the Mobile Plus app. If users are still having issues, please reach out to ARCOS
Q: What should we use for the company?
A: You should continue to use the Company value users have been using in the legacy
Mobile App. If you have questions on what your company value is, please contact ARCOS
Q: Can biometric logins be used for SSO customers?
A: Biometrics is used with the ARCOS Username and password. Meaning, users can login
via SSO or biometrics but the biometrics is not authenticating through the SSO provider.
Biometric Login can be enabled in the Sys Admin > User Login Admin page in the web
Q: If a person's password has expired and they use the biometric tool to log in, how does the
app handle this scenario?
A: They will still need to update their password.
Q: If the person doesn't know their password has expired and tries to log in with the biometric
tool, will they receive an error message like normal?
Q: How do you adjust the response time (how long a user has to respond to a callout)?
A: ARCOS Support can update the response time.
Q: Is the response time on the app the same as calling in to ARCOS?
A: No. When you call into ARCOS, you are allowed to respond until you've reached the max
invalid entry attempts.
Q: Responding to a callout will allow you to answer even after it has passed you and there
are others below you that it is still calling?
A: Yes and no. Like when calling into ARCOS, the mobile app will not allow you to respond if
the last position is being offered to someone else. But you can respond, in between calling
different employees (like inbound).
Q: Can the time frame for responding in between calling people be adjusted
A: There is not a specific way to change the delay between a call finishing and allowing the
mobile user to respond. We do have an Employee Delay feature, that allows a delay to
happen between calling employees.
Q: If you go back in after missing the first call does that count against your response
A: It depends on how charging rules are configured for your system. ARCOS Support will be
able to help answer this.
Q: Where can we activate the ETA feature or is it a separate feature not all companies have?
A: ETA is not enabled for all customers. Once a user has accepted, they will be prompted
with a pop-up asking them to enter their ETA. If you're not seeing this on the mobile app,
please reach out to ARCOS Support.
Q: Where do the supervisor comments go? Web version on that request?
A: The comment can be seen in the mobile app by the requesting employee.
Q: Do you have to have Crew Manager for a supervisor to have access like you're showing?
And can they see their teams rosters yet?
A: You do not need Crew Manager to use the Supervisor Approval feature. Currently,
supervisors cannot see their team's roster from the mobile app.
Q: How long does the call that is stopped stay on the View Open Callouts screen?
A: The callout will remain on the screen as long an employee is still working and if it has not
reached the expiration time limit. (this limit is different per customer)
Q: Is Create Notification basically a Siren?
A: Yes, they are the same.
Q: For employees submitting Schedule Exceptions and those requests being routed to their
supervisor, how does the system know who's their supervisor? We have multiple supervisors
in our locations. How are employees tied to the correct supervisor?
A: There is a supervisor drop down in the employee profile page. If you do not have the
Supervisor field available and would like it, please contact ARCOS Support.
Q: If we use an API to send our employee info, is there a way to have them already linked to
their supervisor when their info is sent over without having to use the dropdown for each
A: Yes, the supervisor field can be updated via the api
Q: Are we going to add the ability for supervisors to view rosters in the future?
A: We are in the process of determining the best way to do this.
Q: I might have missed it but can I as a manager change an employee's being on call or off
A: Supervisors have the ability to update an employee’s schedule records. They do not have
access to update roster assignments.
Q: During Emergency situations and we need all hands on deck, is there a way to avoid it
going one by one down the roster line for a notification or callout resulting in someone at the
bottom of the list not getting notified of the call out till 30min after it was initiated since they
could be 150 on the list. we have also ran into some people not getting notified till the next
A: Talk to ARCOS Support about Overcall.
Q: Is there a report that can be pulled from ARCOs that can tell us how many "Declines" an
employee has for the week/month?
A: No, we currently do not have a report that shows how many declines an employee has.
This information could be found by drilling down on the Availability Reports.
Q: Does users' security level impact functions available?
A: Yes, the user’s security group affects what they can and cannot do within the mobile app.