Rollup Report

The Rollup Report provides statistical summary information organized by location and callout type. There are links in the summary report that allow you to drill down to see individual callouts as well. You can search across multiple locations or by date range based on the creation date of the callout. You can also restrict the search by callout type and callout classification, and ARCOS prompts you to save your filter settings when you navigate away from the page. You can access this report from the Overtime button (if your company uses this functionality) or from the Callout Summary button on the Reports tab.

Note: This report only displays closed callouts.

See here for a definition of the columns in this report.

• Type: The type of callout.

• #Callouts: The number of callouts within the category.

• #Requested: The number of employees requested in the callout.

• #Filled: The number of employees who accepted the callout.

• #Calls: The total number of calls made.

• #People: The total number of people called/considered for the callout.

• %Filled: The percentage of employees who accepted, divided by the number of employees requested.

• %Response: The average response rate for all of the callouts of the row's type. The number of employees who accepted divided by the number of people called (Filled / People).

• AvgElap: The average of the total Elapsed Time for all callouts within the category. Elapsed Time is the time from the start of the first call to the end time of the last call.

Note: Manual callouts will not be counted when calculating the Average Elapsed Time.

• Avg Arrival: The average arrival time for all accepts with an arrival time within the location/class.

Note: If the arrival time for an accept is less than or equal to 30 seconds or greater than or equal to 2 hours 30 seconds the accept and arrival time is not included in the average.

To Generate a Rollup Report

1. Click Callout Summary on the Reports tab. The Callout Summary Reports selection screen displays.

2. Click Rollup Report. The Roll Up Report Administration setup screen displays.

   

3. Select a Parent Company, Business Unit, Division, and OpCenter location from their respective dropdown lists.

Note: You can click and drag or <Ctrl> + click to select multiple Parent Company, Business Unit, Division, or OpCenters.

4. Select a start date from the Start Date dropdown.

5. Select an end date from the End Date dropdown.

6. Select Callout Classes and/or Callout Types, if desired.

7. Click the Generate Report button, to display the report in the same window, -OR-

Click the Generate in New Window button, to leave the current window open and display the report in a new window, -OR-

Click the Reset button, to clear currently selected search criteria and return the selector to default settings, -OR-

Click the Save button, to save the report. See Saving a Report for more information on this functionality.

See here to view a Rollup Report

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.