Daily Log

The Daily Log report contains a list of callouts by selectable date range, up to 31 days, for the selected Level 4 location, rosters, and callout types. It lists the employees' names, status of each employee when the callout was created, the time of each individual call result was recorded, the attempt and order of each result, and the result of each call.

Note: The Daily Log report does not display open or empty callouts (callouts that do not have any attached sub-callouts).

Note: This report only displays closed callouts.

To Create a Daily Log Report

1. Click the Callout Detail button on the Reports tab. The Callout Detail Reports selection screen displays.

2. Click Daily Log. The Daily Log setup screen displays.

   

3. Select a start date from the Start Date calendar icon.

   

4. Select an end date from the End Date calendar icon.

   

Note: The date span cannot exceed 31 days.

5. Select callout list and/or callout types as needed.

6. Select items to filter by.

   1. • Include Open Callouts?: Includes open callouts in the report. If unchecked, only closed callouts will appear in the report.
      • Single OB Call: Shows the final result for an employee's outbound calls for each attempt and each sub-callout. Employees who were not called via outbound will still be listed once for each device. If an employee calls inbound, one row for their outbound call will display and one for their inbound call.
      • Hide System Results: Results that are recorded by the system like Working - Normal Shift and Not Called - See Previous Result.
      • Show Charges/Credits: Next to the employee's final result, ARCOS will display if the employee received a charge, credit or excused result for the callout.
      • Sort by Employee: If a callout contains multiple attempts, ARCOS will group all of the employee's results for the sub-callout together.

7. Click the Generate Report button, to display the report in the same window, -OR-

Click the Generate in New Window button, to leave the current window open and display the report in a new window, -OR-

Click the Reset button, to clear currently selected search criteria and return the selector to default settings, -OR-

Click the Save button, to save the report. See Saving a Report for more information on this functionality.

See below to view a Daily Log Report

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.