Callout Detail Report

The Callout Detail Report provides a great deal of detail about a callout. The summary page, which displays first, shows the callout ID, effective date and time, who created the callout, the callout type, reason, and description, and the Level 3 and Level 4 locations. The callout ID is linked to the original Call Detail Report that shows who was called for the callout, the order in which they were called, the response for each device, and the length of each call. There is a link from each call to the details of that call, including digits pressed, if any, call ID number, and also a link to a recording of the call. You can select more than one Level 4 location to view and also select a date range.

If any employees on the selected roster has an e-mail device defined and enable for callout or notification, ARCOS creates an e-mail sub-attempt. If you use horizontal calling, an e-mail sub-attempt is only created if employees have an active e-mail address in ARCOS and if you use vertical calling, ARCOS creates an e-mail sub-attempt for each employee on the rosters, whether or not the employee has an active e-mail address.

See below for a definition of the columns in this report.

• Callout ID: The callout ID for the callout. This is linked to the View Callout by ID report.

• Type: The type of callout.

• Reason: The reason for the callout. (This is from the reason dropdown on the Create Callout page.)

• Eff. Date/Time: Effective Date/Time, also known as the Work Start Time.

• Created By: The name of the operator/dispatcher who initiated the callout.

• Division: The Level 3 location of the callout.

• OpCenter: The Level 4 location of the callout.

• Description: The description of the callout that was entered on the Create Callout page when the callout was initiated.

• Sub-callouts/#Requested: The list of rosters selected for each sub-callout and number of employees requested from each sub-callout.

To Generate a Callout Detail Report

Note: This report lists callouts that occurred during a time period you choose. The callout must be closed in order for it to display in this report.

1. Click Callout Detail on the Reports tab. The Callout Detail Reports selection screen displays.

2. Click Callout Detail. The Callout Detail Report setup screen displays.

3. Select a Parent Company, Business Unit, Division, and OpCenter from their respective dropdown lists.

Note: You can click and drag or <Ctrl> +  click to select multiple Parent Companies, Business Units, Divisions, or OpCenters.

4. Select a start date from the Start Date dropdown list.

5. Select an end date from the End Date dropdown list.

6. Select one or multiple Callout Classes (optional).

7. Select one or multiple Callout Types (optional).

8. Select either Callout Create Date or Work Start Date from the Search By field to determine which date ARCOS will pull callouts by.

9. Check the Include Open Callouts? checkbox to include open callouts in the report, if desired.

10. Click the Generate Report button, to display the report in the same window, -OR-

Click the Generate in New Window button, to leave the current window open and display the report in a new window, -OR-

Click the Reset button, to clear currently selected search criteria and return the selector to default settings, -OR-

Click the Save button, to save the report. See Saving a Report for more information on this functionality.

11. Click the Callout ID of the report you wish to view.

See below to view a Callout Detail Report

See below to view a Callout Detail Report with affective Swaps.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS